Returns & Refunds
Each order is custom-made to meet your unique preferences after you place an order. Due to this I am not able to accept returns, and all sales are final.
Damaged or Defective Items
If you receive a damaged or defective item, please reach out to me within 48 hours of receiving your order. To assist you promptly, please follow these steps:
- Contact me: hello@ancestralelephants.com
- Provide Photos: Include clear pictures of the damaged or defective product, along with your order number and a brief description of the issue.
Resolution Options
Upon receiving your information, I will assess the situation and may offer a replacement or a refund if a replacement is not possible.
Thank you for your understanding. Your satisfaction is important to me, and I strive to ensure you are delighted with your purchase.
If you have any questions, feel free to contact me at hello@ancestralelephants.com